Privacy Policy
We are committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, and safeguard your data.
Last Updated: December 8, 2025
UniCoachify ("we," "our," or "us") operates the UniCoachify platform (unicoachify.com), which provides study abroad counseling, test preparation, and mentorship services. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use our services.
By using UniCoachify, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
1. Information We Collect
1.1 Information You Provide
- Account Information: Name, email address, profile picture (via Google Sign-In)
- Profile Data: Educational background, target countries, study preferences, phone number
- Specialist Information: University details, verification documents (ID cards), bio, expertise areas, availability
- Session Data: Booking details, session topics, feedback, and reviews
- Test Results: Mock test responses, scores, and performance analytics for IELTS, PTE, and GRE
- Communications: Messages, feedback submissions, and support inquiries
1.2 Information Collected Automatically
- Device Information: Browser type, operating system, device identifiers
- Usage Data: Pages visited, features used, time spent on platform
- Location Data: General location based on IP address (country/city level)
- Log Data: IP address, access times, referring URLs
1.3 Information from Third Parties
- Google Sign-In: Basic profile information when you authenticate
- Google Calendar: Calendar availability for session scheduling (with your consent)
- Payment Processors: Transaction confirmation (we do not store full payment details)
2. How We Use Your Information
We use your information for the following purposes:
Service Delivery
- Facilitate session bookings between students and specialists
- Provide AI-powered mock tests and score analysis
- Generate Google Meet links for video sessions
- Process payments and manage earnings
Communication
- Send booking confirmations and reminders
- Notify about session updates or cancellations
- Share important platform updates
- Respond to support requests
Platform Improvement
- Analyze usage patterns to improve features
- Develop new services and tools
- Personalize your experience
- Conduct research and analytics
Safety & Compliance
- Verify specialist credentials
- Prevent fraud and abuse
- Enforce our terms of service
- Comply with legal obligations
3. Data Sharing & Third Parties
3.1 Service Providers
We work with trusted third-party services to operate our platform:
| Provider | Purpose | Data Shared |
|---|---|---|
| Google (Auth & Calendar) | Authentication, Meet links, Calendar sync | Email, name, calendar events |
| Amazon Web Services (S3) | Secure document storage | Verification documents |
| Resend | Email delivery | Email address, name |
| PostHog | Analytics | Usage data (anonymized) |
| OpenAI / Google AI | Test scoring & feedback | Test responses (anonymized) |
3.2 When We Share Information
- With Other Users: Specialists can see student names and session details; students can see specialist profiles
- With Your Consent: When you explicitly authorize sharing
- For Legal Reasons: To comply with laws, regulations, or legal requests
- Business Transfers: In connection with a merger, acquisition, or sale of assets
We Never Sell Your Data
UniCoachify does not sell, rent, or trade your personal information to third parties for marketing purposes.
4. Data Security
We implement robust security measures to protect your data:
Encryption
All data transmitted via HTTPS/TLS encryption
Access Control
Role-based access and authentication required
Secure Storage
Data stored in encrypted databases with regular backups
Monitoring
Continuous security monitoring and incident response
Document Security: Verification documents (ID cards) are stored in private S3 buckets with time-limited access URLs. Only authorized administrators can view these documents during the verification process.
5. Your Rights
You have the following rights regarding your personal data:
To exercise any of these rights, please contact us at info@unicoachify.com. We will respond to your request within 30 days.
7. Data Retention
We retain your data for as long as necessary to provide our services:
- Account Data: Retained while your account is active and for 30 days after deletion request
- Session Records: Retained for 2 years for quality assurance and dispute resolution
- Test Results: Retained for 1 year or until you request deletion
- Verification Documents: Deleted within 90 days after specialist approval or rejection
- Analytics Data: Aggregated and anonymized data may be retained indefinitely
8. International Data Transfers
UniCoachify operates globally and may transfer your data to servers located in different countries. We ensure appropriate safeguards are in place, including standard contractual clauses and compliance with applicable data protection laws. By using our services, you consent to such transfers.
9. Children's Privacy
UniCoachify is intended for users who are at least 12 years old. Users under 18 should have parental consent before using our services. We do not knowingly collect personal information from children under 12. If you believe we have collected information from a child under 12, please contact us immediately at info@unicoachify.com.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. For significant changes, we may also send you an email notification. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: